Policies

Shipping

Shipping cost is included in the price of the item. Items will be shipped USPS, 1-3 days after purchase. Tracking information will be emailed once available. Please email us if you have any questions concerning shipping. Items are insured during shipping. If you have any questions or concerns please email us at info@canddsales.com.

Returns:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@canddsales.com. If your return is accepted, you will be responsible for shipping cost to return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@canddsales.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.